Turn off auto-renew
Turn off auto-renew and cancel subscriptions for your products. When you cancel renewal for a product, your subscription will end and you won’t be charged on the next billing date. If you change your mind, you can manually renew the product.
Note: If you purchased your product through a mobile app store like the Apple App Store or Google Play, you need to use that mobile app store to make changes to your subscription.
- Go to your Subscriptions page.
- Next to your product or domain, select the checkbox.
- Turning off auto-renew for a subscription with multiple products will apply to all products in the subscription. The products cannot be individually changed.
- At the top of the page, select Cancel Renewal.
- A new window will appear. Select Cancel Renewal, and we'll confirm that automatic renewal has been cancelled.
Note: If you’re canceling a domain with Domain Protection, we'll need to verify your identity. Select Yes, Delete this product, then select Verify and delete. We'll send a verification code via SMS text message or authenticator app if you've had 2-step verification (2SV) enabled in your account for more than 24 hours. Otherwise, select Send Password to send a one-time password to the email address on your Secureserver.net Domain Name Web Hosting account.
Related step
- If you change your mind, you can manually renew your product.
More info
- If you can't turn off auto-renew for a domain, it's possible that the domain status is pending updates. Domains must be in active status before you can change the auto-renew setting.
- If a domain doesn't work out, you can delete a domain from your account.
- If a product (other than a domain) doesn't work out, you can delete the product from your account.
- To find out if you're eligible for a refund, contact customer support for help.
- Here's our refund policy.